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Technician performing emergency UPS repair

UPS Repair & Replace

UPS Repair and Replace

Intelligent, highly-skilled technicians provide a quick response to bring your critical power systems back online!

24×7 Emergency: 888-328-7830Contact us now

Emergency Repair

Emergency Repair

Even the best-designed facilities can sometimes experience a failure of mission-critical infrastructure.

When a UPS failure or other power-related emergency strikes, your only goal is to fix the problem and get your facility back online as soon as possible. You need skilled and experienced technicians who can get out to your facility, diagnose and fix the problem, and stay calm in the eye of the storm.

24×7 UPS Support and Emergency Response Technicians

Power Edge technicians are trained in component-level troubleshooting and repair. This helps them to truly diagnose the problem and fix it so it doesn't happen again.

When you call

  1. 01When your facility staff calls Power Edge's 24×7 customer service, a support specialist quickly connects them with a senior technician for immediate troubleshooting — by phone or online.
  2. 02If the issue can't be resolved remotely, a Power Edge technician is dispatched to your site.

On-site, our technicians

  • Evaluates the entire power system — not just the UPS — to identify if external components (switchgear, generators, power distribution units) contributed to the outage.
  • Examines the critical power path, looking for both upstream and downstream issues that could have triggered the emergency.
  • Component-level troubleshooting and repair — ensuring the root problem is resolved and recurrence is prevented.

Do you need to replace your UPS?

We have access to the UPS and parts you need.

Don't just replace your old UPS with the same make and model. Get the right UPS for your facility, and right-size it to your facility's power needs.

Nothing lasts forever. In whatever type of facility you own — a traditional data center, a network hub, a branch office, a university laboratory, an edge deployment at a 5G micro-site — sooner or later your UPS will reach end-of-life and you will need to replace it. But it's never a good idea to do a like-for-like replacement, swapping out an older UPS unit with a newer unit of the exact same make and model.

Right-size your infrastructure

Power Edge can help you do a full needs analysis of your facility, to determine your current and future power capacity requirements. We can do an in-person inspection or work remotely with your onsite staff.

Data Closet Audit / Site Survey

Contact us if you need assistance with:

  • Finding UPS options & recommendations
  • Performing load calculations
  • Reviewing carbon footprint
  • Determining the right sizing for growth
  • Deciding on maintenance levels
  • Reviewing levels of redundancy

UPS battery, capacitor and fan replacement

Extend the life of your UPS system with proactive replacement of old batteries and components. Like all mechanical devices, a UPS can lose its efficiency over time as internal components or battery sources wear out. Your preventative maintenance program should include proactive replacement of:

Batteries

Battery Degradation – As UPS batteries age, they lose their ability to provide an adequate charge on demand.

  • Older batteries may be susceptible to “sudden death syndrome,” where the battery suddenly fails at the exact moment when a power charge is needed in your facility.
  • Risk of thermal overload result in a battery explosion or fire – increases exponentially when the batteries pass their intended service life.

Capacitors

A UPS has anywhere from a dozen to 50 capacitors, which work together inside the unit to smooth out electrical voltage fluctuations in power distribution.

  • But if one capacitor fails, the others have to take up the slack, which can lead to a cascading effect over time where the overloaded capacitors begin to fail.
  • If a capacitor ruptures, it will damage the surrounding UPS components, which may result in a costly failure of the unit and possible downtime at your facility.

Fans

A UPS has anywhere from six to 24 fans and blowers, which help to dissipate heat that the UPS generates while converting electricity.

  • As with capacitors, if one fan fails, the others must take up the slack, which over time can produce a cascading failure of all the fans in the unit.

UPS down? Call now.

24×7 emergency response from Power Edge senior technicians.

888-328-7830Contact us